Service requests for Jira Service Management
The service request catalog your JSM team wishes it had built
Design rich, dynamic request forms in minutes, route every submission through configurable approval steps, and give requesters a clean self-service portal — while fulfilment stays where your agents live: Jira.
Rich service catalog
Organise request types into categories and build dynamic forms in minutes — no code, no Jira admin queue.
Configurable approvals
Route every submission through up to three sequential approval steps with named approvers and full audit history.
Native Jira link
Installs into Jira Cloud in one click. Every request can create a linked JSM issue so agents never leave their queue.
A workflow that fits
Submitted, approved, in progress, resolved — a purposeful lifecycle with role-aware transitions and one audit trail.
Email that keeps up
Requesters, approvers, and agents get clean notifications at every step, with deep links straight to the request.
Self-service portal
Business users get a consumer-grade request experience: browse, submit, track, comment, and confirm resolution.